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Terms and Conditions

Plush world is a family based business which provides a service online, through our website, Facebook page and Instagram. We also have a shop in Qormi Road, Hamrun.
We provide delivery to your door for an easy purchase.
We are also importers of different well known brands including original licensed Disney products.

From your Purchase to your Door.

Cart

Items you add to the cart, can be viewed in our Cart page. Further down the page, underneath your list of items, you can view the delivery charge.

Payment

We offer a couple of payment methods.
You can make a payment directly through our website at checkout through Visa Card Payments or Cash on delivery.
We also offer Revolut mobile transfer payment (although this is not always available) and BOV Mobile Banking Payment.
Orders start to be processed immediately after payment is done as we are automatically notified by the system.

We accept Card payments, Bov Mobile pay, Revolut or Cash at our shop.

Delivery

Our deliveries are scheduled for 3-7 working days from purchase, unless Express Delivery is chosen.
Express Delivery has to be processed before 12pm for same day delivery. Orders placed before 7pm will be delivered the following day after 5pm.
Before Delivery is made, a message is sent by SMS informing client of the time frame when the delivery will be held. We will then await your message of confirmation to proceed with the delivery


Cancellation of Order

Orders can be cancelled at any time before order is processed for delivery.
As mentioned above, we will make sure to get in touch with you before delivering, to make sure we should proceed with the order and delivery.
Order mistakes on your behalf will be able to be amended. In case an order is purchased by mistake e.g. item duplication, we will accept the item being returned to us within 3 working days. We do not accept items which were opened or not in their original new packaging.
We do not collect orders. Any returns need to be made at our shop during opening hours.


Damaged items

We inspect all items before providing delivery. Where items cannot be properly inspected due to packaging, we expect to be informed of any damages within 24 hours from purchase.
When this is not possible for certain reasons, we will handle each case accordingly.
Our damaged policies vary from one item to another, where we can offer an exchange, refund or credit note.
We always aim to be just, with every different issue and appreciate the collaboration of our customer.


Returns

Items wanting to be returned have to be in their original packaging, and unopened. We do not accept items with damaged packaging, if the packaging was intact and preserved before delivery.

Returns can be made within 14 days of purchase on presentation of receipt.
Plush World will go through each request individually and reserves the right to refuse any requests.
We do not collect orders. Any returns need to be made at our shop during opening hours.

Very Important: Jewellery is non returnable.


Gift Receipts


We provide gift receipts on demand. We need to be informed prior to delivery or collection to make sure the gift receipt is prepared and ready for client.
Gift receipts are valid for 30 days from order date, which will be listed on the gift receipt to make sure recipient can view it with ease.
Gift receipts cannot be extended, disregarded by recipient and neither exchanged for monetary value. An item can only be exchanged if it is still new in it’s original package, undamaged and on presentation of the gift receipt within the time frame of validation.
We are not responsible for any reason why gift receipt date is surpassed, we list it on gift receipt to make sure one is informed.
Terms and conditions are written on gift receipt to ensure they are well visible for clients.
Other terms and conditions may apply depending on company policies.

Thank you for going through our Terms and Conditions. Feel free to contact us if you have any further questions regarding our Terms and Conditions or for any other queries you might have.


Great products with amazing prices 🙂 very satisfied 👍 truly service with a smile delivery in-front of your door . Excellent thumbs up. Thank you

DONIA CESARE


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